Returns

Standard Returns

Panasonic Store Crawley only accepts returns within 28 days of purchase or delivery.

The product must be returned in the original product packaging with seals intact.

If you are returning a product which is not deemed to be faulty and has been opened you will incur a re-stocking charge of 20% of the retail value.

Delivered items can either be returned into store or collected by us at an additional charge of £40 or at our discretion.

Products that will not be accepted for a return

Personal hygiene products such as shavers, hair clippers, nose hair trimmers, epilators, hair straighteners.

Any products that are outside the 28 day returns policy.

Damaged Delivered goods

On the rare occasion that a product is damaged when you receive it, you must ring the store within 48 hours where we can arrange a replacement or full refund at the stores discretion.

Damaged store goods

Products that have been purchased in store need to returned where we will inspect the damage and honour a replacement or refund at the stores discretion.

Faulty Products

If you suspect a fault with your product, do make sure you refer to the trouble shooting section in the user guide handbook before contacting the store as it may be a common fault that can be easily resolved.

If the fault is not resolved, please call the store where we will be able to assist you further.

Deposits

We are able to take deposits against your purchases, however please note that the deposit is non-refundable. Should a change of mind occur then, the deposit  can be moved to another purchase. Please note a restocking charge may be applied. This does not affect your statutory rights.