Crawley only accepts returns within 28 days of purchase or delivery.
The product must
be returned in the original product packaging with seals intact.
If you are
returning a product which is not deemed to be faulty and has been opened you
will incur a re-stocking charge of 20% of the retail value.
can either be returned into store or collected by us at an additional charge of
£40 or at our discretion.
Products that will
not be accepted for a return
products such as shavers, hair clippers, nose hair trimmers, epilators, hair
that are outside the 28 day returns policy.
On the rare
occasion that a product is damaged when you receive it, you must ring the store
within 48 hours where we can arrange a replacement or full refund at the stores
have been purchased in store need to returned where we will inspect the damage
and honour a replacement or refund at the stores discretion.
If you suspect a
fault with your product, do make sure you refer to the trouble shooting section
in the user guide handbook before contacting the store as it may be a common
fault that can be easily resolved.
If the fault is
not resolved, please call the store where we will be able to assist you
We are able to
take deposits against your purchases, however please note that the deposit is
non-refundable. Should a change of mind occur then, the deposit can be moved to another purchase. Please note
a restocking charge may be applied. This does not affect your statutory rights.